Back in August, the Social Security Administration added a new step in order to protect the privacy of those who use my Social Security, the online platform to view personal Social Security information.

When you sign in at www.ssa.gov/myaccount, you will now be asked to add your text-enabled cell phone number. You will then receive a text with a one-time security code that you must enter in order to access your account. Each time you log in to your account, you will have to complete two steps going forward:

Step 1: Enter your username and password

Step 2: Enter the security code Social Security texts to your cell phone

The new requirement is the result of an executive order for federal agencies to provide more secure authentication for their online services, such as “multi-factor authentication.” Using a one-time security code in conjunction with your username and password is an example of multi-factor authentication. This extra layer a security is just another step in proving that you are the actual owner of the account so your private information is kept safe.

Unfortunately, if you do not have a cell phone or do not wish to give out your cell phone number, you will not be able to access your my Social Security account under this new method. If you need to contact Social Security for any reason, you can do so here.

To learn more, please review the Frequently Asked Questions page.